Overview
In this article, we’ll discuss how to get set up with an enterprise account and the associated permissions that are available to enterprise users.
You are a fit to be an enterprise user if you needs access to multiple communities. Typically, an enterprise user is someone who works at the corporate level or manages multiple communities on a day-to-day basis.
Creating an enterprise account
To get an enterprise account set up for the first time, fill out this form. A KARE staff member will assist in activating your account. An invitation to set up your personal profile will be emailed from donotreply@karenotifications.com. Check your spam or junk folders if you do not see an invitation in your inbox within 24 hours.
Adding additional team members
If you have the proper permissions to invite additional users, you can add team members to your enterprise account by following these steps:
1. Login to the web application
2. Click the Users tab on the left menu
3. Click Add New User
4. Fill out details and set permissions for the user
5. Click Invite
Corporate versus Regional roles
Role configurations are separated by Regional and Corporate roles.
- Regional: Can access only specified owned communities
- Corporate: Can access all owned communities
When selecting a regional role, a multi-select box will appear titled Communities that allows the host to specify which communities the invitee can manage/see.
Permissions
When inviting a user, the host can select various permission sets to assign the invitee. The permissions are:
- Shift Management: Manage shifts through posting, editing, canceling, and more. Has full access to the shift module.
- HERO Management: View HERO profiles and information and block Heroes from returning to communities.
- User Management: Add other enterprise users and managed child community users.
- Invoices Management: Access invoices for child communities.
- Community Management: Modify child community information, documents, pay rates, roles, and create notes for communities.
- Message Management: Access to message module for both KARE and Heroes
- Reports Management: Access to reports page
- Notification Settings: Can change notification settings
Managing communities
Enterprise users can now manage community shifts, details, and more (if permissions are granted). There are two ways to manage this information, through the Shifts page or Communities page.
Managing multiple community shifts
To manage multiple communities’ shifts, navigate to the Shifts page:
On the Shifts page, you can do things like:
- View shifts in a list or calendar view
- Filter shifts
- Edit, duplicate, delete an existing shift
- Bulk manage shifts
- Post shifts
Managing a single community
To manage a community:
1. Click Communities on the left menu bar
2. Click on the community you wish to manage
3. This will open the Community home page
On the community home page, a user can:
- Manage shifts
- Manage users
- Manage community information
- Leave notes.
Managing community users
To add/delete/deactivate community users, do the following:
1. Go to the community home page
2. Click on the “+” symbol or View All
A list of the users for the community will display. On this page, you can:
- Deactivate a user by clicking the toggle button
- Delete a user by clicking the trash can located on the right side next to the toggle button
- Edit a user
- Invite a new user
- Manage Supervisor Permissions
Managing community details
To manage community details:
1. Go to the community home page (Communities > Select Community)
2. Click All Information & Document
In the All Information & Document section, a user can:
- Manage community information such as name, address, welcome message and more.
- Revise roles, pay rates, and cap bonuses.
- Edit or add required documents.
- Modify contact information.
Leaving notes
To leave notes on a community page:
1. Go to the community home page (Communities > Select Community)
2. Click Notes
3. Type in a note and click Submit
Messaging Heroes and KARE
Enterprise users can now message Heroes and KARE. To do this:
1. Click Message.
2. Choose HERO or KARE Message.
3. Select a Community to message from, and a HERO (Only applicable when messaging Heroes, not KARE).
You can only message from communities that had work history with a specific HERO.
Troubleshooting
If you have any issues getting set up, or are experiencing any bugs, please reach out to our support team at herosupport@doyoukare.com.
